What was the problem?
The Community 2770 was established in 2007 and consists of 8 community members, 7 government agencies and non-government representatives. These members representing residents and other stakeholders in the community work together to address the concentration of disadvantage in public housing estates and other issues surrounding children, family and communities suffering from place-based disadvantage in the 2770 postcode.
The Housing NSW Community Regeneration Team –Mt Druitt, approached our team seeking a social project evaluation training program that will allow them to evaluate the effectiveness of the Community 2770 model. Our team worked alongside Housing NSW to create an evaluation program that will ensure current approaches are contemporary and as efficient and effective as possible to break the cycle of disadvantage for children, families and communities on estates.
How did we reframe it?
Our evaluation plan looks at analysing the strengths and challenges of the Community 2770 Advisory Board in its three years of operation. We chose to conduct one-on-one qualitative interviews with graphic aids based on design thinking methods such as ideation, brainstorming, and co- design workshops. This method allows the interviewees to visualise their ideas and enable them to converse with the facilitator personally and to gage their individual concerns.
To structure these interviews we investigated into the main issues presented by both residents and agency members of the Board to develop the three main themes to be addressed in the evaluation:
- Ways of working: we ask about how board members interact with one another and what they believe the board should be achieving with a focus on how decisions are made and how projects and actions are put forward.
- Reflective Practice: we form an analysis on the way individuals perceive the role and purpose of the board in relation to their own role as members. We look at how the board members position themselves and their expectations within these processes and their ideas for future advancement of the board
- Projects and Outcomes: we ask people for examples of achievements of the board and find out their opinion and how these were made possible
What was our impact?
Our qualitative interviews enabled us to gain an insight into each individuals concerns and opinions to then be collated into a whole.
Based on the findings from the interviews and the feedback from members we were able to submit a final evaluation report with recommendations addressing the Board’s future direction and ideas to guide their future strategic decision making.
Using proven design thinking strategies as well as key analytical tools our team were able to give the 2770 Board an evaluation that will support future planning and strategic decision-making.